NM
Nokwanda M
1 reviews | Active since May 2024
07 May 2024, 07:55
I have a policy with Assupol of R30 000
I have a policy with Assupol of R30 000.My brother passed away.i missed 2Premiums.when they payout,I was penalized R10 000.they paid me R20 000.i find this unfair.
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Sanlam's replyOfficial
07 May 2024, 08:04Dear Nokwanda, thank you for your review. Our sincerest condolences on the passing of your brother. We noted that the policy started in Nov 2023 and we not received payment for Feb and Mar 2024 from your employer. We will review the claim and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply07 May 2024, 08:04
Official
Dear Nokwanda, thank you for your review. Our sincerest condolences on the passing of your brother. We noted that the policy started in Nov 2023 and we not received payment for Feb and Mar 2024 from your employer. We will review the claim and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager