I hate Sanlam

I have a sanlam Icover funeral policy. I pay every single month no fail since I took it out in 2018. On 1 Feb 2022 I decided to update my information as I since got married, moved and have a little daughter. I called Sanlam and spent over 1 hour on the phone, being sent from pillar to post updating and confirming details, each time just to end with the same words spoken to me " we don't have a policy for you on our side".... They take all my details and update it, but they don't find my policy... I get referred to the Icover website but none of the links work, the only thing I am able to do is buy a new policy. I emailed Icover, Sky Icover, and the head office of sanlam and all they respond with is that they don't have an active policy for me.... It is now 9 February and I have not had a resolution. Yet the sales people call me all the time trying to sell policies to me.

I have policy documents, a policy number and proof of monthly payments.

The contact details on my policy document also does not work.

I honestly just need someone to call me so that I can cancel my cover and honestly just thank you for wasting my time and money.

I don't think I want to struggle with claims when it's needed. I can't even get my details updated.