I had took insurance for my sister inlaw more than 12 months policy number IP**********6

I had took insurance for my sister inlaw more than 12 months policy number IP**********6 . The claim Was put on the 5 January 2026 . On the 9 January 2026 I received email stating it has been sent for auditors after that sms I received another one stating it will be finalise on in 14 days . Yesterday I received email says confirmation of claim payment. That was the premiums I don’t I understand because I Did not receive any sms or email stating I was declined. Only to receive call from them This morning . Telling me they have declined my claim due to relationship . We have same surnames . I was fully supportive physically and financially for the funeral arrangements and I even have the proof . Please assist I would like to do apile for Sanlam am very unhappy and disappointed your their service. REVIEWERS