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Mzingisi M

1 reviews | Active since Jun 2023

19 Jun 2023, 10:58

I had to make loans to bury my mother

My mother passed away on 30 may .on 31 May I made the initial claim at their Durban branch the day after my mom passed away, I gave them all the necessary documents, it was a Wednesday and they said payment would be made following day, it was quite until I decided to go back on Friday where they then my made a call to their headquarters and they said I should expect payment later that day but I've been waiting ever since. I WhatsApp and call almost everyday they tell me it's being processed at the claims department ...I had to borrow money to bury my mother I am in debts as we speak...end of the month I don't even know how I will pay all these debts

0
Replies (8)
Sanlam
Sanlam's reply19 Jun 2023, 11:42
Official
Good day Mzingisi 
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply19 Jun 2023, 13:05
Official
 We have received confirmation that you have been contacted via email. Sanlam SKY will be assisting you further.

Regards
Sanlam Client Care
MM
Mzingisi M's update19 Jun 2023, 13:48
Reviewer Update
That's what all your agents say "matter has been escalated" wow
MM
Mzingisi M's update19 Jun 2023, 13:48
Reviewer Update
The people you escalate to don't do anything because yourl have been escalating the matter without any results
MM
Mzingisi M's update20 Jun 2023, 12:46
Reviewer Update
24hours later no response no feedback,nothing .you are all very inconsiderate all employees at Sanlam do not have souls to understand the stress they put us in. I'm so drained by all this already.ive tried everything possible.month end I have to pay these debts I made to bury my mother and I don't have even a cent ..my last option is to ask each and every family member to post about this on social media and I am going to go on a live video in your branch in Durban I will sleep there until I've been assisted. You will have to kill me to remove me .this is enough now .you all don't have hearts
Sanlam
Sanlam's reply20 Jun 2023, 13:11
Official
 Good day Mzingisi 
 
 We are sorry to hear you feel that way. We are following up with Sanlam SKY.
 
 Regards
 Sanlam Client Care 
MM
Mzingisi M's update21 Jun 2023, 09:06
Reviewer Update
Thank you so much after writing on this platform Sanlam has made the payment, thanks to the Sanlam Admins who acted promptly
Sanlam
Sanlam's reply21 Jun 2023, 09:18
Official
Good day  Mzingisi 

Thank you for confirming that you received payment.  Glad that we could assist you. 

Regards
Sanlam Client Care