PC
Phawu C

1 reviews | Active since Mar 2023

13 Feb 2025, 21:51

I had app**** for a full underwriting life cover with sanlam and comp**** with their underwriting tests and supp**** them with all the information at my disposal relating to one of disclosed conditions

I had app**** for a full underwriting life cover with sanlam and comp**** with their underwriting tests and supp**** them with all the information at my disposal relating to one of disclosed conditions. They wanted more information which they could have paid for from the previous consultation. They were not honest and transperant now i have incurre costs which my medical aid could not cover in full which was requested by sanlam by the way and not me. Now i have medical bills to pay out of my own pocket and had to source the life cover elsewhere. Had this been disclosed upfront i would have made an informed decision

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Replies (2)
Sanlam
Sanlam's reply14 Feb 2025, 07:41
Official
Good day Phawu

Thank you for getting in touch with us.  We apologise for the poor service you have received and have escalated your complaint to the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Feb 2025, 19:13
Official
Good day Phawu

We have received feedback that an email has been sent to you.

You are welcome to respond to the email for any further assistance you require in this regard.

Regards
Sanlam Client Care