MS
Mandilakhe S
1 reviews | Active since Mar 2026
05 Mar 2026, 10:32
I had a policy and I canceled it last year febuary2025 but they didn't stop deducting R280.09 in my account but i was suppose to be refunded for 13 months but i only received R2220.03 instead of 13*280.09,=R3641.09 plus R137 which was for deceased bu
I canceled my policy. Last year and they under paid my refund
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
05 Mar 2026, 10:47Good morning, Mandilakhe
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply05 Mar 2026, 10:47
Official
Good morning, Mandilakhe
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Mar 2026, 11:32Hello Mandilakhe
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply05 Mar 2026, 11:32
Official
Hello Mandilakhe
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
MS
Mandilakhe S's updateReviewer Update
06 Mar 2026, 12:50Good day
Siyabonga called yesterday He did explain to me what happened with the policy.
He said that he will call me with more information regarding the termination of the policy and the refund which hasn't yet been terminated
Siyabonga called yesterday He did explain to me what happened with the policy.
He said that he will call me with more information regarding the termination of the policy and the refund which hasn't yet been terminated
MS
Mandilakhe S's update06 Mar 2026, 12:50
Reviewer Update
Good day
Siyabonga called yesterday He did explain to me what happened with the policy.
He said that he will call me with more information regarding the termination of the policy and the refund which hasn't yet been terminated
Siyabonga called yesterday He did explain to me what happened with the policy.
He said that he will call me with more information regarding the termination of the policy and the refund which hasn't yet been terminated
Sanlam's replyOfficial
06 Mar 2026, 13:47Good day, Mandilakhe
The matter regarding the termination of the plan and the requested refund is currently being investigated by the responsible team.
Once the investigation has been finalised, further feedback will be provided.
Regards
Sanlam Client Care
The matter regarding the termination of the plan and the requested refund is currently being investigated by the responsible team.
Once the investigation has been finalised, further feedback will be provided.
Regards
Sanlam Client Care
Sanlam's reply06 Mar 2026, 13:47
Official
Good day, Mandilakhe
The matter regarding the termination of the plan and the requested refund is currently being investigated by the responsible team.
Once the investigation has been finalised, further feedback will be provided.
Regards
Sanlam Client Care
The matter regarding the termination of the plan and the requested refund is currently being investigated by the responsible team.
Once the investigation has been finalised, further feedback will be provided.
Regards
Sanlam Client Care
MS
Mandilakhe S's updateReviewer Update
10 Mar 2026, 08:49Good day
We are still wait for a feedback please
Thank you
We are still wait for a feedback please
Thank you
MS
Mandilakhe S's update10 Mar 2026, 08:49
Reviewer Update
Good day
We are still wait for a feedback please
Thank you
We are still wait for a feedback please
Thank you