I had a life cover with Sanlam, the consultant said when doing the yearly review that I should consider moving my funeral cover, as it's cheaper

I had a life cover with Sanlam, the consultant said when doing the yearly review that I should consider moving my funeral cover, as it's cheaper. I did so and was told he would facilitate the moving and informing the clientele. In October both companies deducted, when I called clientele say they never received documents that I'm canceling. The consultant said I must send him my paysheet and bank details to get a refund from clientele. After numerous calls he sends me a notification saying my policy will be called with effect from 1 Dec 2024. I must pay for 2 funeral covers again this month because he failed to do his job.