I complain about the service rendered by one of your field agents at my site

I complain about the service rendered by one of your field agents at my site.I told him that I claimed a cashback from a policy I joined in 2015.He explained to me that the policy doesn't qualify for a cashback but can change it and I will get the cashback in December I agreed. I was surprised to get an SMS indicating that I joined a policy and it will debit from October.I tried to call him and he indicated that their capture made a mistake they will rectify it.He in turn send me a copy of one letter for cancellation from one client and requested me to edit the names on the letter and send it back I did as instructed. I kept on calling assupol to lodge my complain. They requested me to email my pay slip and statement for refund but all in vain. M still waiting for refund even now.I send email to photo and vhulunganin no respond to date. I have two policies that I joined at Assupol and feel like cancelling them because m not satisfied about the service rendered. The name of the client who ****med me is Clarence from Tzaneen company.