EL
Ebrahim L
1 reviews | Active since Jan 2019
24 Nov 2025, 09:40
I called in to find out why my premium was so high compared to other insurance companies, they were going to give me a call back to explain and didn't
I called in to find out why my premium was so high compared to other insurance companies, they were going to give me a call back to explain and didn't. They just canceled my policy after 8 years and now they say I must start a new application if I want my policy restored, but they failed to call me back after I requested some answers I sent emails and calls with no response till today.
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Sanlam's replyOfficial
24 Nov 2025, 10:08Good morning, Ebrahim
Thank you for your review.
We are sorry to learn of your poor experience and would like to have the matter investigated.
Please send us a private reply with the policy number in question, as well as an indication of whom you called and emailed in this regard.
Kindly include an indication of when these calls were made and the emails sent.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Thank you for your review.
We are sorry to learn of your poor experience and would like to have the matter investigated.
Please send us a private reply with the policy number in question, as well as an indication of whom you called and emailed in this regard.
Kindly include an indication of when these calls were made and the emails sent.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's reply24 Nov 2025, 10:08
Official
Good morning, Ebrahim
Thank you for your review.
We are sorry to learn of your poor experience and would like to have the matter investigated.
Please send us a private reply with the policy number in question, as well as an indication of whom you called and emailed in this regard.
Kindly include an indication of when these calls were made and the emails sent.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Thank you for your review.
We are sorry to learn of your poor experience and would like to have the matter investigated.
Please send us a private reply with the policy number in question, as well as an indication of whom you called and emailed in this regard.
Kindly include an indication of when these calls were made and the emails sent.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care