I am very disappointed with Sanlam, I have been trying to sort the issue that no one can help me since last week refer to service ***. The policy doesn't belong to me it's my mothers and she was born 1937 with the stroke for the past 15 years and sh

I am very disappointed with Sanlam, I have been trying to sort the issue that no one can help me since last week refer to service ***. The policy doesn't belong to me it's my mothers and she was born 1937 with the stroke for the past 15 years and she cannot move. The real issue is that SARS wants her IRP5 certificate and the details that Sanlam has are outdated and we want that to be changed. Their website advises that you can amend your info on the secure system but its impossible. I have sent numerous emails with this matter and referred to their broker Mr. Matodzi Mudzunga who is arrogant, not willing to assist. I am in Pretoria and my mother is in Thohoyandou. The advice I got from the call center is that an 82-year-old woman with a stroke must take a taxi to Sanlam offices to do the amendments or write a letter and fax it to head office after I have explained that she is not well and she can't move or use her hand to write or let the police or her pastor go to her house to write an affidavit on her behalf. Now I find hard to believe that a big company like Sanlam cannot assist with this matter the poor lady is only looking for IRP5 nothing else I believe they can accommodate her problem. I hope and wish this can be sorted rather be told that as call center agents there is nothing we can do is the law and cannot call clients if situations like this arise. PLEASE SANLAM ASSIST WITH THIS MATTER.