I am lodging a formal complaint regarding ongoing delays in my provident fund claim following my resignation earlier this year

I am lodging a formal complaint regarding ongoing delays in my provident fund claim following my resignation earlier this year. I initiated the process in Feb/March 2025 and have faced repeated excuses, “system errors,” and vague responses. Sanlam claims SARS rejected my tax directive, but SARS confirmed no such directive was received or rejected. This contradiction raises serious concerns. While Masego has been helpful, she lacks authority to resolve the issue. I am now at risk of losing my housing due to false payout timelines provided to me by Sanlam. These were not assumptions—they were based on your team's communications. This situation is financially and emotionally devastating. If there is no resolution I will escalate the matter to the Pension Funds Adjudicator and consider making this matter public.