DS
Dawid S
1 reviews | Active since Nov 2025
01 Mar 2026, 10:08
I am highly disappointed with the service from sanlam retirement plan my dad had a pension fund with sanlam. My dad passed away in December and since my mom has been trying to get them to transfer the funds in to her account all paperwork has been complet
Sanlam retirement plan failure to payout and update on what is happening on payout of the policy
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Replies (4)DS
Dawid S's updateReviewer Update
01 Mar 2026, 10:08Please contact ***
DS
Dawid S's update01 Mar 2026, 10:08
Reviewer Update
Please contact ***
Sanlam's replyOfficial
01 Mar 2026, 11:07Good day Dawid,
We are truly sorry for the service experience you’ve had, and we appreciate you bringing it to our attention.
To assist you as quickly as possible, please send us a private reply with your ID number or policy number.
Once received, we will immediately escalate the matter to the relevant team for urgent attention.
Please rest assured that any information you share will be used solely to assist with this enquiry.
Once received, we will immediately escalate the matter to the relevant team for urgent attention.
Please rest assured that any information you share will be used solely to assist with this enquiry.
Regards,
Sanlam Client Care
Sanlam's reply01 Mar 2026, 11:07
Official
Good day Dawid,
We are truly sorry for the service experience you’ve had, and we appreciate you bringing it to our attention.
To assist you as quickly as possible, please send us a private reply with your ID number or policy number.
Once received, we will immediately escalate the matter to the relevant team for urgent attention.
Please rest assured that any information you share will be used solely to assist with this enquiry.
Once received, we will immediately escalate the matter to the relevant team for urgent attention.
Please rest assured that any information you share will be used solely to assist with this enquiry.
Regards,
Sanlam Client Care
DS
Dawid S's updateReviewer Update
01 Mar 2026, 11:38Please contact me so we can discuss not providing ID information on here and would like to ask stuff
DS
Dawid S's update01 Mar 2026, 11:38
Reviewer Update
Please contact me so we can discuss not providing ID information on here and would like to ask stuff
Sanlam's replyOfficial
02 Mar 2026, 07:29Good morning, Dawid
Thank you for coming back to us.
Kindly note that we do not make or receive phone calls on this platform.
We also do not have detailed access to client information.
We understand your hesitancy to provide ID information on this platform, but we need to establish which team within Sanlam we should arrange with to contact you.
Please send us a private reply with the policy or membership number involved.
On receipt it, we will arrange for the correct team to contact you.
Regards
Sanlam Client Care
Thank you for coming back to us.
Kindly note that we do not make or receive phone calls on this platform.
We also do not have detailed access to client information.
We understand your hesitancy to provide ID information on this platform, but we need to establish which team within Sanlam we should arrange with to contact you.
Please send us a private reply with the policy or membership number involved.
On receipt it, we will arrange for the correct team to contact you.
Regards
Sanlam Client Care
Sanlam's reply02 Mar 2026, 07:29
Official
Good morning, Dawid
Thank you for coming back to us.
Kindly note that we do not make or receive phone calls on this platform.
We also do not have detailed access to client information.
We understand your hesitancy to provide ID information on this platform, but we need to establish which team within Sanlam we should arrange with to contact you.
Please send us a private reply with the policy or membership number involved.
On receipt it, we will arrange for the correct team to contact you.
Regards
Sanlam Client Care
Thank you for coming back to us.
Kindly note that we do not make or receive phone calls on this platform.
We also do not have detailed access to client information.
We understand your hesitancy to provide ID information on this platform, but we need to establish which team within Sanlam we should arrange with to contact you.
Please send us a private reply with the policy or membership number involved.
On receipt it, we will arrange for the correct team to contact you.
Regards
Sanlam Client Care