I am extremely disappointed with Assupol’s service

I am extremely disappointed with Assupol’s service. Their advertised 24–48 hour response time is misleading and has not been honoured. I submitted my claim twice in good faith, yet I have received no communication regarding its progress and no action has been taken. I have been following up since last week and have called daily, speaking to several Assupol agents in an attempt to understand what is happening. Unfortunately, none have been able to assist me or provide any meaningful feedback. During one of the most painful times for my family, Assupol’s failure to respond caused severe emotional and financial distress. I was forced to borrow money to cover funeral costs, while Assupol continues to deduct premiums from my account every month without fail. This lack of professionalism, urgency, and empathy is unacceptable, especially when the policy exists for exactly this type of situation. To suggest that I would ever place my trust in your services again would be far-fetched and untrue.