Hustle with my withdrawal claim

I submitted a withdrawal claim on October 3rd, 2025. However, it wasn't until November 14th, after following up, that I was informed my employer submitted the wrong forms. Another follow-up on December 11th revealed that the claim had not been paid out due to missing forms, as advised by Sanlam.

Despite no one reaching out to me or my employer, the claim will now need an additional month for processing and payment. I have to wait over 3 months for my provident fund to be paid out, and I urgently need my money.

The service desk is the worst, I always have to wait over 1 hour to be assisted. The lines are poor, and I am always disconnected.