HR support for pension withdrawal is useless

My last working day was 31 December. I ensures that all my forms for withdrawal from my fund will be ready once I left the company and that I could expect the payment late January, early February. I even copied Sanlam in on the mails that i sent to HR. I called in on the 10 and then only found put that they needed different forms from HR before they can process my claim. They had not received feedback and had not followed up on the needed forms. Eventually all forms was received 20 January, but I can’t be given any indication of when I can expect payout because the pathetic HR at the company where I worked has now made my claim late. I asked if the claim can be expedited since they received notification from me 31 December already. I get notifications that my debit orders with your company is not going off, but I need to wait for your payment to sort them out. Please can members get more support as some HR for the companies who they work for is really lazy and bad and this negatively impacts your members and the service you give.