Hospital Plan Claim

I claimed from my hospital plan last year, and Sanlam requested the hospital file and they got it after that they said they needed the dr's report and i called my dr and he said he needed Sanlam to request that file in writing and i asked Sanlam that they needed to write the letter requesting that specific treating report, i further asked Sanlam to e-mail it to me so that i may attach my signature to give the dr the go ahead ffor him to give sanlam the report. I am very dissatisfied with this because the people selling us the product never mentioned that a claim would take that long and they woulld need so much paper work. They tell you that you get hospitalized and get payed. Sanlam needs to be honest and teach the people selling us the product that so much things would be needed, and we would have to cough out this much money for a product that was not going to pay us, i regret taking this product honestly, i am very dissatisfied. i took this in 2010 n only made a claim once but this is what i have to go through.<br>