DM
Dudu M
1 reviews | Active since Mar 2019
05 Jun 2019, 08:50
Hospital Claim Payout not received
Hello Peter I'm Mrs CD Mbatha, i would like to complain about the terrible service i received from Sanlma with regards to my hospital claim, submitted early May and they promised to pay me on the 31/05/2019 and no payment received, i called them and they said i will receive it on 1/06/2019 but nothing still and today is the 05/06/2019 and no payment received, my policy number is SL ********** 4,
i have called several times using my cellphone and mind you they do not response immediately so therefore i use a lot of airtime holding, i am tired of calling them and hearing empty promises from them.
I'm truly disappointed with Sanlam's service this time.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
05 Jun 2019, 09:58Good morning
we acknowledge receipt of your complaint.
The matter will be referred to the correct department for urgent handling.
Kind regards
Client Relations department
we acknowledge receipt of your complaint.
The matter will be referred to the correct department for urgent handling.
Kind regards
Client Relations department
Sanlam's reply05 Jun 2019, 09:58
Official
Good morning
we acknowledge receipt of your complaint.
The matter will be referred to the correct department for urgent handling.
Kind regards
Client Relations department
we acknowledge receipt of your complaint.
The matter will be referred to the correct department for urgent handling.
Kind regards
Client Relations department
Sanlam's replyOfficial
06 Jun 2019, 10:03Good day Dudu
We have been informed that a representative from Sanlam Sky complaints department made contact with you . She confirmed that feedback was provided.
Thank you and Regards,
Client Relations
We have been informed that a representative from Sanlam Sky complaints department made contact with you . She confirmed that feedback was provided.
Thank you and Regards,
Client Relations
Sanlam's reply06 Jun 2019, 10:03
Official
Good day Dudu
We have been informed that a representative from Sanlam Sky complaints department made contact with you . She confirmed that feedback was provided.
Thank you and Regards,
Client Relations
We have been informed that a representative from Sanlam Sky complaints department made contact with you . She confirmed that feedback was provided.
Thank you and Regards,
Client Relations