AB
Arthur B
1 reviews | Active since Jul 2011
15 Jul 2023, 21:26
Horrid Sanlam Money Saver ****…stay away!
I have to really warn the consumer out there against the Sanlam Money Saver Credit card. Please do not take on this card if they call and offer it to you.
I got the card and has been struggling for over 3 weeks to have my credit card account (viewing of transactions, drawing statements etc.) linked to my Sanlam account. You will call the Sanlam RCS money saver number, they will tell you somethinf stupid like log in to you account and view your credit card information. If you log in, you cannot find any information about a credit card. You call back and tell them that, then they transfer you to the Reality division within Sanlam. They don’t know, so they transfer you to another department. Eventually you get transferred back to Money saver and Reality…..and the confusion goes on.
Guys, if a financial institution cannot provide you with a portal where you can see your transactions and download statements, they are not legit. STAY AWAY!!!
I am cancelling mine for sure.
Helpful (0)
Replies (19)0
Replies (19)
Sanlam's replyOfficial
17 Jul 2023, 07:39Good day Arthur
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Sanlam's reply17 Jul 2023, 07:39
Official
Good day Arthur
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
17 Jul 2023, 09:00Good day,
I can actually not believe the reply that you are giving me. Again, this is proof that you did not even spend time on trying to read my review at the top. If you have read it, you would have seen that this case has been escalated to Sanlam Reality several times, and they just re-escalate it to different departments. Sanlam are treating my case as a ball of fire, the moment a department catches it, they throw it to another department.
Unprofessional and bad service.
Regards,
Arthur
I can actually not believe the reply that you are giving me. Again, this is proof that you did not even spend time on trying to read my review at the top. If you have read it, you would have seen that this case has been escalated to Sanlam Reality several times, and they just re-escalate it to different departments. Sanlam are treating my case as a ball of fire, the moment a department catches it, they throw it to another department.
Unprofessional and bad service.
Regards,
Arthur
AB
Arthur B's update17 Jul 2023, 09:00
Reviewer Update
Good day,
I can actually not believe the reply that you are giving me. Again, this is proof that you did not even spend time on trying to read my review at the top. If you have read it, you would have seen that this case has been escalated to Sanlam Reality several times, and they just re-escalate it to different departments. Sanlam are treating my case as a ball of fire, the moment a department catches it, they throw it to another department.
Unprofessional and bad service.
Regards,
Arthur
I can actually not believe the reply that you are giving me. Again, this is proof that you did not even spend time on trying to read my review at the top. If you have read it, you would have seen that this case has been escalated to Sanlam Reality several times, and they just re-escalate it to different departments. Sanlam are treating my case as a ball of fire, the moment a department catches it, they throw it to another department.
Unprofessional and bad service.
Regards,
Arthur
Sanlam's replyOfficial
17 Jul 2023, 09:19Complaints are addressed by the department in which they occur. The Sanlam Money Saver Credit card is a product of Sanlam Reality therefore it has been been referred to this department. We have received confirmation that a consultant has tried to contact you but the call goes to voicemail. The consultant will try to contact you again during the day.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply17 Jul 2023, 09:19
Official
Complaints are addressed by the department in which they occur. The Sanlam Money Saver Credit card is a product of Sanlam Reality therefore it has been been referred to this department. We have received confirmation that a consultant has tried to contact you but the call goes to voicemail. The consultant will try to contact you again during the day.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
21 Jul 2023, 11:06Good morning Arthur
We have received feedback that you have been contacted and that the responsible team is busy looking into the matter. They will revert back to you.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the responsible team is busy looking into the matter. They will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply21 Jul 2023, 11:06
Official
Good morning Arthur
We have received feedback that you have been contacted and that the responsible team is busy looking into the matter. They will revert back to you.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the responsible team is busy looking into the matter. They will revert back to you.
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
27 Jul 2023, 06:17Good day,
And still a week later, your team is still looking into the matter. No resolution and no urgency on the side of Sanlam Reality to try and solve my problem. This shows the ineffectivity of having different departments that do not coordinate with one another. Referral on referral. Again, the hot ball is thrown around as no one wants to try and solve a customer query.
Regards
And still a week later, your team is still looking into the matter. No resolution and no urgency on the side of Sanlam Reality to try and solve my problem. This shows the ineffectivity of having different departments that do not coordinate with one another. Referral on referral. Again, the hot ball is thrown around as no one wants to try and solve a customer query.
Regards
AB
Arthur B's update27 Jul 2023, 06:17
Reviewer Update
Good day,
And still a week later, your team is still looking into the matter. No resolution and no urgency on the side of Sanlam Reality to try and solve my problem. This shows the ineffectivity of having different departments that do not coordinate with one another. Referral on referral. Again, the hot ball is thrown around as no one wants to try and solve a customer query.
Regards
And still a week later, your team is still looking into the matter. No resolution and no urgency on the side of Sanlam Reality to try and solve my problem. This shows the ineffectivity of having different departments that do not coordinate with one another. Referral on referral. Again, the hot ball is thrown around as no one wants to try and solve a customer query.
Regards
Sanlam's replyOfficial
27 Jul 2023, 07:42Good morning Arthur
We are sorry to hear that you feel this way.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's reply27 Jul 2023, 07:42
Official
Good morning Arthur
We are sorry to hear that you feel this way.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
31 Jul 2023, 14:12Good day Arthur
We have received confirmation that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply31 Jul 2023, 14:12
Official
Good day Arthur
We have received confirmation that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
03 Aug 2023, 17:44So after so many people from Sanlam contacted me from different departments, today almost 3 weeks after posting my review, Sanlam’s IT department could still not figure out why I cannot see my credit card information. Everyone that calls me says that they will refer the matter. I wonder where the referrals is flying around now and in which department. Sanlam is obviously so unorganised and no-one but no-one wants to take proper responsibility for the problem. Really one of the worst experiences I have experienced from all the financial institutions I have ever dealt with.
AB
Arthur B's update03 Aug 2023, 17:44
Reviewer Update
So after so many people from Sanlam contacted me from different departments, today almost 3 weeks after posting my review, Sanlam’s IT department could still not figure out why I cannot see my credit card information. Everyone that calls me says that they will refer the matter. I wonder where the referrals is flying around now and in which department. Sanlam is obviously so unorganised and no-one but no-one wants to take proper responsibility for the problem. Really one of the worst experiences I have experienced from all the financial institutions I have ever dealt with.
Sanlam's replyOfficial
04 Aug 2023, 09:20Good day Arthur
We are sorry to hear that your complaint has not been resolved yet. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply04 Aug 2023, 09:20
Official
Good day Arthur
We are sorry to hear that your complaint has not been resolved yet. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
04 Aug 2023, 10:41Good day,
and yet another referral.....maybe the 100th one. I am actually not using my credit card anymore, as I have no way to know what is going on on it. So my decision has been made, once my balance is zero, this card is closed as soon as possible.
Unacceptable service from a so-called financial service provider.
Regards
and yet another referral.....maybe the 100th one. I am actually not using my credit card anymore, as I have no way to know what is going on on it. So my decision has been made, once my balance is zero, this card is closed as soon as possible.
Unacceptable service from a so-called financial service provider.
Regards
AB
Arthur B's update04 Aug 2023, 10:41
Reviewer Update
Good day,
and yet another referral.....maybe the 100th one. I am actually not using my credit card anymore, as I have no way to know what is going on on it. So my decision has been made, once my balance is zero, this card is closed as soon as possible.
Unacceptable service from a so-called financial service provider.
Regards
and yet another referral.....maybe the 100th one. I am actually not using my credit card anymore, as I have no way to know what is going on on it. So my decision has been made, once my balance is zero, this card is closed as soon as possible.
Unacceptable service from a so-called financial service provider.
Regards
Sanlam's replyOfficial
04 Aug 2023, 11:05Your response is noted. Sanlam Money Saver will provide you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply04 Aug 2023, 11:05
Official
Your response is noted. Sanlam Money Saver will provide you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
13 Aug 2023, 21:56So more than a week has passed since my response was noted above. Today, a full month later and Sanlam could still not get my problem solved. Even after someone from Sanlam called me last week, admitting that the service that I am receiving is absolutely shocking and him wanting to bring the matter to the attention of top management, I am still left with no solution to my problem. As a result, I cannot use my credit card, as who wants to use a credit card that you cannot even see the transactions and what you are spending? Sanlam, your excuses and sorries has really gone too far. Please people, do NOT, and I repeat, do NOT get this card as it is a total mess.
AB
Arthur B's update13 Aug 2023, 21:56
Reviewer Update
So more than a week has passed since my response was noted above. Today, a full month later and Sanlam could still not get my problem solved. Even after someone from Sanlam called me last week, admitting that the service that I am receiving is absolutely shocking and him wanting to bring the matter to the attention of top management, I am still left with no solution to my problem. As a result, I cannot use my credit card, as who wants to use a credit card that you cannot even see the transactions and what you are spending? Sanlam, your excuses and sorries has really gone too far. Please people, do NOT, and I repeat, do NOT get this card as it is a total mess.
AB
Arthur B's updateReviewer Update
16 Aug 2023, 13:55Can you believe it, today marks the 16th of August and still no resolution. Sanlam's IT department clearly do not know what they are doing and are on holiday for sure.
AB
Arthur B's update16 Aug 2023, 13:55
Reviewer Update
Can you believe it, today marks the 16th of August and still no resolution. Sanlam's IT department clearly do not know what they are doing and are on holiday for sure.
Sanlam's replyOfficial
16 Aug 2023, 14:23Good day Arthur
We have relayed your messages to Sanlam Moneysaver.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Moneysaver.
Regards
Sanlam Client Care
Sanlam's reply16 Aug 2023, 14:23
Official
Good day Arthur
We have relayed your messages to Sanlam Moneysaver.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Moneysaver.
Regards
Sanlam Client Care
AB
Arthur B's updateReviewer Update
16 Aug 2023, 20:05And still, everything gets escalated and relayed. Sanlam’s business model clearly does not work. It is actually shocking to see that the management of Sanlam have no concern about the horror their clients are experiencing. I have looked at the other reviews on Hello Peter and it speaks widely as to the terrible service model that Sanlam is operating. Again today I encourage everyone to do their homework and NOT get involved with Sanlam. They do not care about customer service.
AB
Arthur B's update16 Aug 2023, 20:05
Reviewer Update
And still, everything gets escalated and relayed. Sanlam’s business model clearly does not work. It is actually shocking to see that the management of Sanlam have no concern about the horror their clients are experiencing. I have looked at the other reviews on Hello Peter and it speaks widely as to the terrible service model that Sanlam is operating. Again today I encourage everyone to do their homework and NOT get involved with Sanlam. They do not care about customer service.
AB
Arthur B's updateReviewer Update
22 Aug 2023, 21:07Today marks the 22nd of August, 68 days after I firt laid a complaint on Hello Peter. Sanlam could still not solve my problem and as a result I am still not using my credit card. Today I even received a statement with incorrect figures on. My account is in the positive on the statement, but I clearly still oee money on my account because I made one transaction on it. I am lucky that my account is in the positive, bit be aware people, yours might incorrectly be showing that you owe more than you do. This Sanlam credit account is a ***** and you need to stay away gar away from it!!!
AB
Arthur B's update22 Aug 2023, 21:07
Reviewer Update
Today marks the 22nd of August, 68 days after I firt laid a complaint on Hello Peter. Sanlam could still not solve my problem and as a result I am still not using my credit card. Today I even received a statement with incorrect figures on. My account is in the positive on the statement, but I clearly still oee money on my account because I made one transaction on it. I am lucky that my account is in the positive, bit be aware people, yours might incorrectly be showing that you owe more than you do. This Sanlam credit account is a ***** and you need to stay away gar away from it!!!
Sanlam's replyOfficial
23 Aug 2023, 07:26Good morning Arthur
We are sorry to hear that this matter has still not been resolved.
We have again relayed your message to the responsible team.
Regards
Sanlam Client Care
We are sorry to hear that this matter has still not been resolved.
We have again relayed your message to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply23 Aug 2023, 07:26
Official
Good morning Arthur
We are sorry to hear that this matter has still not been resolved.
We have again relayed your message to the responsible team.
Regards
Sanlam Client Care
We are sorry to hear that this matter has still not been resolved.
We have again relayed your message to the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Aug 2023, 09:04Hello Arthur
We have received feedback that the responsible team has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client
We have received feedback that the responsible team has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client
Sanlam's reply23 Aug 2023, 09:04
Official
Hello Arthur
We have received feedback that the responsible team has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client
We have received feedback that the responsible team has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client
AB
Arthur B's updateReviewer Update
28 Aug 2023, 19:25So this referral helped absolutely nothing as no-one from Sanlam even bothered to call me or solve my query. Same old story. Sanlam fails their clients again and again and again. I think it is time for me to go viral on social media as no-one at Sanlam cares.
AB
Arthur B's update28 Aug 2023, 19:25
Reviewer Update
So this referral helped absolutely nothing as no-one from Sanlam even bothered to call me or solve my query. Same old story. Sanlam fails their clients again and again and again. I think it is time for me to go viral on social media as no-one at Sanlam cares.