Horrible services from Sanlam Personal Loans department

I am extremely horrified with the lack of service received from the Sanlam Personal Loans department. I sent an email last week and this week and no response whatsoever via email. They rather send me an sms to contact them where is the customer service then to top it all off I called this morning 5 times 2 people put the fone down on me and the girl I spoke to deliberately put me on hold for more than 7 minutes waiting for me to put the fone down that's bull****. All I want is to change my debit order date to the 1st of the month and they giving some ****ed up stories and that it can't be done what the ****.. This is terrible I will put it all over social media for people not to deal with Sanlam loans ever again. I need someone to call me back today still or I will log a formal complaint with the ombudsman. This service is pathetic.