JJ
Jeanne J
1 reviews | Active since Jan 2022
12 May 2026, 11:30
HORRIBLE SERVICE - No response – call centre not answering & emails ignored
Extremely poor service and communication.
This claim has been outstanding since July 2025 due to incorrect procedure being followed by Sanlam. I have been trying to reach someone since Friday with no success.
I have spent many hours attempting to contact Sanlam via numerous calls, often holding the line for up to 2 hours at a time, without any response or assistance. All my emails remain unanswered.
I have already obtained a ruling from the Office of the Pension Funds Adjudicator, which has not been properly implemented or acknowledged.
Should this continued non-response persist, I will proceed with formal enforcement escalation through the appropriate regulatory and adjudication channels.
I would not recommend anyone to invest anything with Sanlam.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
12 May 2026, 11:41Good day, Jeanne
We have relayed your review to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have relayed your review to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply12 May 2026, 11:41
Official
Good day, Jeanne
We have relayed your review to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have relayed your review to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
JJ
Jeanne J's updateReviewer Update
12 May 2026, 12:36 Good day, Thank you for your response. This is noted, however it is another generic reply and does not address the actual issues raised, including the non-response to emails, inability to reach the call centre, and the ongoing delay on my claim despite prior correspondence and the Adjudicator determination. Kindly ensure this matter is escalated to someone who can provide a substantive response and resolution, rather than standard acknowledgements.
JJ
Jeanne J's update12 May 2026, 12:36
Reviewer Update
Good day, Thank you for your response. This is noted, however it is another generic reply and does not address the actual issues raised, including the non-response to emails, inability to reach the call centre, and the ongoing delay on my claim despite prior correspondence and the Adjudicator determination. Kindly ensure this matter is escalated to someone who can provide a substantive response and resolution, rather than standard acknowledgements.
Sanlam's replyOfficial
12 May 2026, 14:09Good afternoon, Jeanne
We have received confirmation that the determination issued by the Pension Funds Adjudicator is currently with the relevant department.
You will be contacted directly once there is further progress or feedback.
At this stage, we regret that we are unable to assist you further on this platform.
Regards
Sanlam Client Care
We have received confirmation that the determination issued by the Pension Funds Adjudicator is currently with the relevant department.
You will be contacted directly once there is further progress or feedback.
At this stage, we regret that we are unable to assist you further on this platform.
Regards
Sanlam Client Care
Sanlam's reply12 May 2026, 14:09
Official
Good afternoon, Jeanne
We have received confirmation that the determination issued by the Pension Funds Adjudicator is currently with the relevant department.
You will be contacted directly once there is further progress or feedback.
At this stage, we regret that we are unable to assist you further on this platform.
Regards
Sanlam Client Care
We have received confirmation that the determination issued by the Pension Funds Adjudicator is currently with the relevant department.
You will be contacted directly once there is further progress or feedback.
At this stage, we regret that we are unable to assist you further on this platform.
Regards
Sanlam Client Care
JJ
Jeanne J's updateReviewer Update
13 May 2026, 09:52Another day later and no confirmation / response.
JJ
Jeanne J's update13 May 2026, 09:52
Reviewer Update
Another day later and no confirmation / response.
JJ
Jeanne J's updateReviewer Update
13 May 2026, 12:56More hours passed and more unanswered mails...another 3 hours on the phone holding for the call centre and calls not being answered....WORST SERVICE EVER!
JJ
Jeanne J's update13 May 2026, 12:56
Reviewer Update
More hours passed and more unanswered mails...another 3 hours on the phone holding for the call centre and calls not being answered....WORST SERVICE EVER!
JJ
Jeanne J's updateReviewer Update
25 May 2026, 10:11 Update – 26 May 2026The deadline contained in the Pension Funds Adjudicator determination has now passed, yet my withdrawal benefit still remains unpaid.Despite Sanlam previously confirming that the determination had been forwarded to the relevant department for implementation, I am still receiving no meaningful feedback, no management contact, and the SARS tax directive has still not been submitted.I have spent weeks attempting to resolve this matter through calls, emails, escalations, and complaints, including hours spent holding for the call centre with little to no assistance.I have now formally escalated the matter further and will be reporting the continued non-implementation of the determination and lack of response back to the Pension Funds Adjudicator for guidance regarding enforcement and further regulatory steps.I remain extremely disappointed by the lack of communication, accountability, and urgency shown in this matter.
JJ
Jeanne J's update25 May 2026, 10:11
Reviewer Update
Update – 26 May 2026The deadline contained in the Pension Funds Adjudicator determination has now passed, yet my withdrawal benefit still remains unpaid.Despite Sanlam previously confirming that the determination had been forwarded to the relevant department for implementation, I am still receiving no meaningful feedback, no management contact, and the SARS tax directive has still not been submitted.I have spent weeks attempting to resolve this matter through calls, emails, escalations, and complaints, including hours spent holding for the call centre with little to no assistance.I have now formally escalated the matter further and will be reporting the continued non-implementation of the determination and lack of response back to the Pension Funds Adjudicator for guidance regarding enforcement and further regulatory steps.I remain extremely disappointed by the lack of communication, accountability, and urgency shown in this matter.