Horrible Service I have ever experienced in my life

Someone opened policies using my Husbands ID number the policy numbers are SA ********** 3 AND SA ********** 1 and they deducted the premium and He noticed that and phoned Sanlam Sky and they advice him to send his certified ID and affidavit... I emailed them the documents on the 18th of August 2017 and I have been sending them emails and calling them since the 18th of August 2017 wanting to know the process on this ***** case. I send emails to : Ayanda Dube, Keamogetswe Tlhakanye, Bongiwe Shezi, Lorraine Muthelo and Patricia Maduna more than once and no one has ever phoned us back OR emailed us back regarding this incident and we still haven't received our refund. Everytime i phone them they all tell me the same story that they will forward information to the ***** department... This is the worst most terrible customer service ever.... We did not ask for whoever that did ***** with the ID to do so and why didn't they check that application in the first place ... This is disgusting actually :-((((((((