NZ
Nozibele Z
1 reviews | Active since Jan 2024
10 Apr 2025, 12:24
Horrible Service From Sanlam LBF
I've been frustrated by Sanlam Legacy Beneficiary Fund since 2017. Everytime I make a Special Payment Claim, I receive no response from the LBF email adddress, even when escalating to SCClientcare, they never respond. They are always experiencing high call volumes and never answer on the contact number one can call which is ***. How else does one receive assistance from Sanlam LBF if none of the communication platforms are attended? I'll never recommend any Sanlam products to anyone, the service has been nothing but horrible from the beginning.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
10 Apr 2025, 12:32Good afternoon Nozibele
We are sorry to learn that this has been your experience of our service and have arranged for the responsible team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that this has been your experience of our service and have arranged for the responsible team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply10 Apr 2025, 12:32
Official
Good afternoon Nozibele
We are sorry to learn that this has been your experience of our service and have arranged for the responsible team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that this has been your experience of our service and have arranged for the responsible team to get in touch with you.
Regards
Sanlam Client Care
NZ
Nozibele Z's updateReviewer Update
10 Apr 2025, 13:06Hoping they do soon because escalated before coming here and I have not been getting assistance from the same department taht is supposed to deal with client complaints. It can't be that everytime I put a claim, I have to send several follow-up calls, sent many emails before being assisted.
NZ
Nozibele Z's update10 Apr 2025, 13:06
Reviewer Update
Hoping they do soon because escalated before coming here and I have not been getting assistance from the same department taht is supposed to deal with client complaints. It can't be that everytime I put a claim, I have to send several follow-up calls, sent many emails before being assisted.
Sanlam's replyOfficial
02 May 2025, 13:28Hello Nozibele
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it, if you have not done so already.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it, if you have not done so already.
Regards
Sanlam Client Care
Sanlam's reply02 May 2025, 13:28
Official
Hello Nozibele
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it, if you have not done so already.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it, if you have not done so already.
Regards
Sanlam Client Care