Horrible Service from Sanlam during a time of grieving.

My late grandfather passed on 22.06.2021, he had funeral cover with Sanlam (Family Funeral Service) my uncle went to a branch in Empangeni where he was advised that I his granddaughter is the noted beneficiary and only I can process the claim. I paid for the funeral Service Out of pocket and proceeded to lodge a claim at Sanlam in Empangeni. I was assisted by a consultant by the name of Nobuhle Zungu, who advised that she would not assist me as I was not a beneficiary on the policy. The Consultant was very rude, impatient and very belittling in front of other customers. This is not the kind of service and attitude I was expecting during a time of grieving. Highly dissatisfied and disappointed by Sanlam and its Service