SN
Sinesipo N
1 reviews | Active since Feb 2023
15 Mar 2023, 15:10
Horrible service from claims at Assupol
What a horrible experience with Assupol, am supposed to go to my grandfather’s funeral, Assupol cannot process my claim I’ve been sent up and down, but they do not forget the date of debit order… sies am disgusted by this company🤮🤮🤮🤮🤢🤢🤢🤢
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Replies (11)SN
Sinesipo N's updateReviewer Update
15 Mar 2023, 15:45The level of service is extremely poor. I have made over 100 calls to their service centre in the past 7 days and my matter remains unresolved.
My policy number is ASDIR***
Im the policy on holder on my Assupol policies ,By the name of Sinesipo Ntlabati Id no. ***
I have never missed debit order and my policies are update..Yhooo I have ever experienced such level of frustration in my life.
I submitted a claim on the 9th of May 2023 for my grand mother . Its now a week later today and still i have not received my claim.
The consultants who were assisting me are Sinenhlanhla Zondi (Client Services Liason ) and also Motse Mogatusi (Client Services Liason )
I’m unable to go to my grand Father Funeral due to their incompetence.
What irritates me even more is that same thing happened 10 years ago in 2011 when my aunt passed away the claim was paid out a week later after the Funeral . This is just horrible service.
The reason we take funeral cover is because we want to cover all funeral costs. Now I have to take an emergency loan to cover the funeral because people at Assupol are lazy to do their job.
My policy number is ASDIR***
Im the policy on holder on my Assupol policies ,By the name of Sinesipo Ntlabati Id no. ***
I have never missed debit order and my policies are update..Yhooo I have ever experienced such level of frustration in my life.
I submitted a claim on the 9th of May 2023 for my grand mother . Its now a week later today and still i have not received my claim.
The consultants who were assisting me are Sinenhlanhla Zondi (Client Services Liason ) and also Motse Mogatusi (Client Services Liason )
I’m unable to go to my grand Father Funeral due to their incompetence.
What irritates me even more is that same thing happened 10 years ago in 2011 when my aunt passed away the claim was paid out a week later after the Funeral . This is just horrible service.
The reason we take funeral cover is because we want to cover all funeral costs. Now I have to take an emergency loan to cover the funeral because people at Assupol are lazy to do their job.
SN
Sinesipo N's update15 Mar 2023, 15:45
Reviewer Update
The level of service is extremely poor. I have made over 100 calls to their service centre in the past 7 days and my matter remains unresolved.
My policy number is ASDIR***
Im the policy on holder on my Assupol policies ,By the name of Sinesipo Ntlabati Id no. ***
I have never missed debit order and my policies are update..Yhooo I have ever experienced such level of frustration in my life.
I submitted a claim on the 9th of May 2023 for my grand mother . Its now a week later today and still i have not received my claim.
The consultants who were assisting me are Sinenhlanhla Zondi (Client Services Liason ) and also Motse Mogatusi (Client Services Liason )
I’m unable to go to my grand Father Funeral due to their incompetence.
What irritates me even more is that same thing happened 10 years ago in 2011 when my aunt passed away the claim was paid out a week later after the Funeral . This is just horrible service.
The reason we take funeral cover is because we want to cover all funeral costs. Now I have to take an emergency loan to cover the funeral because people at Assupol are lazy to do their job.
My policy number is ASDIR***
Im the policy on holder on my Assupol policies ,By the name of Sinesipo Ntlabati Id no. ***
I have never missed debit order and my policies are update..Yhooo I have ever experienced such level of frustration in my life.
I submitted a claim on the 9th of May 2023 for my grand mother . Its now a week later today and still i have not received my claim.
The consultants who were assisting me are Sinenhlanhla Zondi (Client Services Liason ) and also Motse Mogatusi (Client Services Liason )
I’m unable to go to my grand Father Funeral due to their incompetence.
What irritates me even more is that same thing happened 10 years ago in 2011 when my aunt passed away the claim was paid out a week later after the Funeral . This is just horrible service.
The reason we take funeral cover is because we want to cover all funeral costs. Now I have to take an emergency loan to cover the funeral because people at Assupol are lazy to do their job.
Sanlam's replyOfficial
15 Mar 2023, 15:56Dear Sinesipo. thank you for your review. Our sincerest condolences on the loss of your grandmother and for any inconvenience caused. We are urgently looking into this matter and will provide further feedback as soon as possible to your direct e-mail address. Kind regards, Assupol Complaints Manager
Sanlam's reply15 Mar 2023, 15:56
Official
Dear Sinesipo. thank you for your review. Our sincerest condolences on the loss of your grandmother and for any inconvenience caused. We are urgently looking into this matter and will provide further feedback as soon as possible to your direct e-mail address. Kind regards, Assupol Complaints Manager
SN
Sinesipo N's updateReviewer Update
15 Mar 2023, 16:47Yhooooo I’m sooo disappointed
To think that I have more than 5 policies with you.
I’m so close to cancel all my policies with you because you guys are bunch of *****.
When I registered you informed me about 48 hour claim.
I have made this claim on the 9th of March 2023 and today it’s 15th of March 2023 ..how do you even explain this? How do I even explain this to my family since im a bread winner.
Must I know postpone the funeral as well because of your incompetency?
To think that I have more than 5 policies with you.
I’m so close to cancel all my policies with you because you guys are bunch of *****.
When I registered you informed me about 48 hour claim.
I have made this claim on the 9th of March 2023 and today it’s 15th of March 2023 ..how do you even explain this? How do I even explain this to my family since im a bread winner.
Must I know postpone the funeral as well because of your incompetency?
SN
Sinesipo N's update15 Mar 2023, 16:47
Reviewer Update
Yhooooo I’m sooo disappointed
To think that I have more than 5 policies with you.
I’m so close to cancel all my policies with you because you guys are bunch of *****.
When I registered you informed me about 48 hour claim.
I have made this claim on the 9th of March 2023 and today it’s 15th of March 2023 ..how do you even explain this? How do I even explain this to my family since im a bread winner.
Must I know postpone the funeral as well because of your incompetency?
To think that I have more than 5 policies with you.
I’m so close to cancel all my policies with you because you guys are bunch of *****.
When I registered you informed me about 48 hour claim.
I have made this claim on the 9th of March 2023 and today it’s 15th of March 2023 ..how do you even explain this? How do I even explain this to my family since im a bread winner.
Must I know postpone the funeral as well because of your incompetency?
Sanlam's replyOfficial
16 Mar 2023, 06:47Good morning, our claims management team has been informed of the complaint and is hard at work to correct it. We will let you know as soon as their further response is received. Regards, Assupol Complaints Manager
Sanlam's reply16 Mar 2023, 06:47
Official
Good morning, our claims management team has been informed of the complaint and is hard at work to correct it. We will let you know as soon as their further response is received. Regards, Assupol Complaints Manager
SN
Sinesipo N's updateReviewer Update
16 Mar 2023, 10:34It’s funny y’all block me from exposing you to people on Facebook. People need to know that you don’t pay up when it’s to, y’all are only good at advertising and only paying celebrities. Y’all are telling me about 24hrs whereas I placed my claim on the 9th of March the funeral is on Saturday I knew what I was doing. Please pay up my policy coz I am not in owing. I need to be in eastern this evening.
SN
Sinesipo N's update16 Mar 2023, 10:34
Reviewer Update
It’s funny y’all block me from exposing you to people on Facebook. People need to know that you don’t pay up when it’s to, y’all are only good at advertising and only paying celebrities. Y’all are telling me about 24hrs whereas I placed my claim on the 9th of March the funeral is on Saturday I knew what I was doing. Please pay up my policy coz I am not in owing. I need to be in eastern this evening.
Sanlam's replyOfficial
16 Mar 2023, 11:40Good day, I noted that our claims team contacted and discussed the progress of the claim and reason for delay, today at 11:35. We will let you know as soon as their feedback is received on the way forward with this claim. Our claims management team is aware of the urgency. Regards
Sanlam's reply16 Mar 2023, 11:40
Official
Good day, I noted that our claims team contacted and discussed the progress of the claim and reason for delay, today at 11:35. We will let you know as soon as their feedback is received on the way forward with this claim. Our claims management team is aware of the urgency. Regards
SN
Sinesipo N's updateReviewer Update
16 Mar 2023, 15:12Dear Client. Our sincere condolences on your loss. We will let you know of progress about your death claim on policy ASDIR*** within 48 hours. Assupol/Claims
So y’all are trying to tell me that I must wait for another 4 days. The funeral is on Saturday… how am I gonna bury my grandfather when y’all are only gonna progress it after 48hrs.
I will never forget this!!!
To think of I have 4 other policies with you guys. Am really gonna cancel after this. This is too much for someone who has lost a loved one
So y’all are trying to tell me that I must wait for another 4 days. The funeral is on Saturday… how am I gonna bury my grandfather when y’all are only gonna progress it after 48hrs.
I will never forget this!!!
To think of I have 4 other policies with you guys. Am really gonna cancel after this. This is too much for someone who has lost a loved one
SN
Sinesipo N's update16 Mar 2023, 15:12
Reviewer Update
Dear Client. Our sincere condolences on your loss. We will let you know of progress about your death claim on policy ASDIR*** within 48 hours. Assupol/Claims
So y’all are trying to tell me that I must wait for another 4 days. The funeral is on Saturday… how am I gonna bury my grandfather when y’all are only gonna progress it after 48hrs.
I will never forget this!!!
To think of I have 4 other policies with you guys. Am really gonna cancel after this. This is too much for someone who has lost a loved one
So y’all are trying to tell me that I must wait for another 4 days. The funeral is on Saturday… how am I gonna bury my grandfather when y’all are only gonna progress it after 48hrs.
I will never forget this!!!
To think of I have 4 other policies with you guys. Am really gonna cancel after this. This is too much for someone who has lost a loved one
SN
Sinesipo N's updateReviewer Update
16 Mar 2023, 15:13Assupol is so inconsiderate and *********** towards their clients who aren’t celebrities.
If only I knew I wouldn’t have bothered really.
If only I knew I wouldn’t have bothered really.
SN
Sinesipo N's update16 Mar 2023, 15:13
Reviewer Update
Assupol is so inconsiderate and *********** towards their clients who aren’t celebrities.
If only I knew I wouldn’t have bothered really.
If only I knew I wouldn’t have bothered really.
Sanlam's replyOfficial
16 Mar 2023, 15:42Good day, we confirm that the payment of the claim is in process and we will confirm as soon as it has been done. Regards
Sanlam's reply16 Mar 2023, 15:42
Official
Good day, we confirm that the payment of the claim is in process and we will confirm as soon as it has been done. Regards
SN
Sinesipo N's updateReviewer Update
16 Mar 2023, 15:49Thank you so much. The matter has been resolved I was so frustrated I really appreciate your service.
SN
Sinesipo N's update16 Mar 2023, 15:49
Reviewer Update
Thank you so much. The matter has been resolved I was so frustrated I really appreciate your service.
Sanlam's replyOfficial
17 Mar 2023, 06:13Thank you for the confirmation and my sincerest apology again for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply17 Mar 2023, 06:13
Official
Thank you for the confirmation and my sincerest apology again for any frustration caused. Regards, Assupol Complaints Manager