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Zodwa N
1 reviews | Active since Apr 2011
13 Mar 2024, 12:08
Horrible Service
I sent an email to SANLAM on the 19th of February for assistance regarding monthly pension fund. Elzet Meyer fowarded the email to the person I am supposed to liaise with Dorianne. Today its the 13th of March I haven't received any correspondence regarding the proof of study sent. Your service is shocking...
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
13 Mar 2024, 12:41 Good day Zodwa
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply13 Mar 2024, 12:41
Official
Good day Zodwa
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Mar 2024, 15:09This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply13 Mar 2024, 15:09
Official
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
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Zodwa N's updateReviewer Update
14 Mar 2024, 10:51I haven't heard from anyone as discussed yesterday. No call or email from the department that is supposed to assist.
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Zodwa N's update14 Mar 2024, 10:51
Reviewer Update
I haven't heard from anyone as discussed yesterday. No call or email from the department that is supposed to assist.
Sanlam's replyOfficial
14 Mar 2024, 15:07Good day Zodwa
This is to confirm once again that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm once again that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply14 Mar 2024, 15:07
Official
Good day Zodwa
This is to confirm once again that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm once again that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Mar 2024, 19:47Feedback was provide to you via email from the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply14 Mar 2024, 19:47
Official
Feedback was provide to you via email from the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care