DS
Dominic S
1 reviews | Active since Oct 2017
25 Nov 2019, 12:16
Horrible service damn , for such a huge company
I called sanlam this morning , to get help on my life policy and funeral cover , the lady helping me made me hold the call for over half an hour , what the hell is she doing making a client wait for half an hour, she either don’t want know what she’s doing, to a point my airtime finished . They will not even cal back
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Replies (2)
Sanlam's replyOfficial
25 Nov 2019, 12:38Good day, Dominic
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply25 Nov 2019, 12:38
Official
Good day, Dominic
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
25 Nov 2019, 15:14Good day, Dominic
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply25 Nov 2019, 15:14
Official
Good day, Dominic
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations