Horrible Service and Not adhered to Agreement

Hi Anelisa,

I trust this email find you well.

I am so upset right now and I am sorry if I am taking this out on you.

I called the contact centre in early June asking them to change my debit order date to the 30th of June to deduct the debit order amount that was not received in my account on 1 June.

I spoke to an agent and she informed me that my debit order date was changed to the last day of the month meaning 30th June.

I told her she has to cancel the arrears payment plan that was set up on my account and just debit the normal debit order amount on the 30th of June which means that my account would not be in arrears because you still receive the money in the same month.

She assured me that the debit order date was changed and the collectiom agreed to was canceled as I spoke to the collection department.

This morning I wake up to the collection amount being debited from my account and not the full debit order as agreed to on the call.

What the **** is going on right now? I need you to debit the full loan amount that was agreed to for the 30th of June and reverse the collection amount that you debited back to my account NOW.

if so you can debit the difference from the collection amount to make the full loan agreement amount for the month of June.

Come on man I can't keep fighting with you guys for the same thing.

I call customer service they don't pick up if they do they drop the ****ing call on me.

What customer service is this being offered please go and listen to the call I made to the collection department in early June and listen to the agreement made with the agent in the call.

I am sorry but I am taking this complaint to the ombudsman office now as this is unacceptable from Sanlam honestly.

I need you to get back to me as soon as possible today.

Kind Regards, Prudence Layters ***