Horrible service and no one to speak to

Very bad service as usual from Sanlam. Such a big brand but zero care for clients. I have a life cover (Where you guys decided to no longer debit and sometimes go debit 2 weeks later) and yet I can't get through to the department it's been a week. Every time I speak to that crazy virtual machine that doesn't know its job, it speaks for 10 mins, then hold and 30mins later it disconnects. It does not make sense. I send mail send mails and get auto response.