Horrible service and ************* financial advisors

I have been in contact with Sanlam in order to cancel my retirement annuity. I have sent them all required documentation but there is not payment and to my surprise they are busy deducting more money after one of their financial advisors de*****ed of my money. I want out of this company and they seem to be holding me hostage. Their service is pathetic and I’m thinking of cancelling my funeral policy also cause it looks like I will have issues at claim stage. Sanlam, I want to cancel and be refunded my annuity. I don’t want anything to do with you and ************* financial advisors. Please cancel my policy and refund me my money immediately. This has been going on for 4 months now. I want my money for the annuity and policy schedule for my funeral cover so I can move my business somewhere.