Horrible service and even worse communication

If i could give a minus 1 i would have. Every time one calls for an update on a death claim pay out there is a different excuse. When the other party of the death claims calls in they cant find his email but to me they say they can see his mail. Every time its another 48h we must wait or after 5 business days one must follow up then after 5 business days we must wait again. No matter how many times one says it urgent they just give excuses.