Horrible service actually no service at all

Most ridiculous service ever, withdrew my provident from Sanlam, submitted on the 18th of February and today the 18 of March got only message that documents verified and bank verified, after a month, call centre you lucky to go through within 40min Whatsup no one 1️⃣ on the other side, you will wait for hours to have someone connecting, got hold of a consultant who said they are busy with pots since new financial year 😳 I am exhausted you will hold for 49 minutes to be cut off by a consultant how did Sanlam move from professional to this? If you wanna take any policy or pension just know you will be treated like you requesting grant or food parcel, no respect at all