Horrible Service

To whom it may concern,

I am submitting this as a formal complaint regarding the ongoing delay and lack of communication from the SCI team regarding the transfer of Sanlam Unit Trusts inherited from the late estate of my father.

My SCI client profile was opened on 10 March 2026, and all required documents for the estate transfer were submitted and confirmed. Despite this, the Unit Trust funds have still not been transferred or reflected on my portfolio as of 18 March 2026.

Over the past week, I have sent multiple emails and attempted to follow up telephonically, yet I have received no acknowledgement, no update, and no service whatsoever. This is completely unacceptable for an institution of Sanlam’s size and reputation.

I require the following immediately:

Written confirmation that the transfer instruction was received. The reason for the delay. The exact expected date when the Unit Trust units will reflect. The name and direct contact details of the consultant responsible for handling this matter. Confirmation that this complaint has been logged and will be escalated as required.

The prolonged delay and lack of communication are causing significant frustration and are not in line with reasonable turnaround times or professional standards. TCF is not adhere to