NM
Nomalungelo M
1 reviews | Active since May 2016
06 Dec 2019, 15:21
Horrible service
I have called 011286 tried different extensions *** ***10
NO ANSWER, NO HELP EVEN FROM YOUR CALL CENTER. I NEED ANSWERS ASAP
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
06 Dec 2019, 15:43Good day, Nomalungelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply06 Dec 2019, 15:43
Official
Good day, Nomalungelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
NM
Nomalungelo M's updateReviewer Update
06 Dec 2019, 16:10Someone called me and I ask to be called after 10minutes . That was 20minutes ago already
NM
Nomalungelo M's update06 Dec 2019, 16:10
Reviewer Update
Someone called me and I ask to be called after 10minutes . That was 20minutes ago already
Sanlam's replyOfficial
09 Dec 2019, 13:00Good day, Nomalungelo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. RegardsClient Relations
We value you as a client. RegardsClient Relations
Sanlam's reply09 Dec 2019, 13:00
Official
Good day, Nomalungelo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. RegardsClient Relations
We value you as a client. RegardsClient Relations
NM
Nomalungelo M's updateReviewer Update
24 Dec 2019, 12:16Once again I am calling and there is no answer I was told my money will be paid last week. It's been 6 weeks since I left my previous employer and still no money received from Sanlam . No one feedbacks
NM
Nomalungelo M's update24 Dec 2019, 12:16
Reviewer Update
Once again I am calling and there is no answer I was told my money will be paid last week. It's been 6 weeks since I left my previous employer and still no money received from Sanlam . No one feedbacks
NM
Nomalungelo M's updateReviewer Update
27 Dec 2019, 07:43And I am still not getting assistance...
NM
Nomalungelo M's update27 Dec 2019, 07:43
Reviewer Update
And I am still not getting assistance...
NM
Nomalungelo M's updateReviewer Update
27 Dec 2019, 07:43A girl called me 2 weeks ago and told me I would receive my money the following week . I am still waiting
NM
Nomalungelo M's update27 Dec 2019, 07:43
Reviewer Update
A girl called me 2 weeks ago and told me I would receive my money the following week . I am still waiting
Sanlam's replyOfficial
27 Dec 2019, 09:08Good day Nomalungelo
We will as a matter of urgency escalate this. We understand the frustration this may have caused.
Regards
Client Relations
We will as a matter of urgency escalate this. We understand the frustration this may have caused.
Regards
Client Relations
Sanlam's reply27 Dec 2019, 09:08
Official
Good day Nomalungelo
We will as a matter of urgency escalate this. We understand the frustration this may have caused.
Regards
Client Relations
We will as a matter of urgency escalate this. We understand the frustration this may have caused.
Regards
Client Relations
Sanlam's replyOfficial
27 Dec 2019, 12:57Good day Nomalungelo
We were informed that a consultant tried to contact you. An e-mail was then sent to you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to contact you. An e-mail was then sent to you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply27 Dec 2019, 12:57
Official
Good day Nomalungelo
We were informed that a consultant tried to contact you. An e-mail was then sent to you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to contact you. An e-mail was then sent to you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations