Horrible service!

I am extremely disappointed with the level of service we have received from Sanlam regarding my late brother’s beneficiary fund. What should have been a simple and compassionate process has turned into an exhausting and frustrating experience for my elderly parents, who are pensioners. They have continuously been sent from pillar to post without receiving proper assistance or clear guidance. The service at the Kimberley branch has been especially disappointing. The consultant I dealt with was dismissive, unwilling to listen while I was trying to explain the situation, and came across as rude and unhelpful. This matter involves grieving family members trying to access a beneficiary fund for the sake of my late brother’s children, who depend on this support. We expected far more professionalism, empathy, urgency, and efficiency from a company of Sanlam’s stature. We would appreciate immediate assistance and clear communication on how this matter can finally be resolved.