vS
velile S
1 reviews | Active since May 2012
16 Nov 2023, 14:47
Horrible service
The worst service ever. Funeral cover under group with Sanlam was the worst decision iv ever made by far. Claim lodged on Monday, supporting docs sent on Tuesday. No call back, no emails and no sms to acknowledge or even provide progress. Multiple calls done..cant even recount. Wednesday more docs needed. Docs sent but nothing. Funeral planned for Tomorrow but Sanlam still not paid. Now you call them and the entire company numbers are not even ringing as the entire company is in a meeting. Allegedly. NEVER TAKE POLICY WITH SANLAM. AM definitely cancelling all my policies after this service failure. Am going to report them to Aon South Africa which is the group.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
16 Nov 2023, 15:00Good afternoon Velile
Our sincere condolences with your loss.
We apologise for your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We apologise for your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply16 Nov 2023, 15:00
Official
Good afternoon Velile
Our sincere condolences with your loss.
We apologise for your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We apologise for your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
vS
velile S's updateReviewer Update
16 Nov 2023, 17:02Fair enough business response but still no single feedback from group scheme team. No calls or even emails from that department regarding feedback.
vS
velile S's update16 Nov 2023, 17:02
Reviewer Update
Fair enough business response but still no single feedback from group scheme team. No calls or even emails from that department regarding feedback.
Sanlam's replyOfficial
17 Nov 2023, 08:16Good morning Velile
We have already followed up with the responsible department and will revert back to you.
Regards
Sanlam Client Care
We have already followed up with the responsible department and will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply17 Nov 2023, 08:16
Official
Good morning Velile
We have already followed up with the responsible department and will revert back to you.
Regards
Sanlam Client Care
We have already followed up with the responsible department and will revert back to you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Nov 2023, 14:53Good afternoon Velile
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply17 Nov 2023, 14:53
Official
Good afternoon Velile
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care