Horrible Service

Worst experience with Sanlam ever. A claim with all my docs was sent you them for pension payout on the 10th of December. No response was received to let me know if the claim was processed or not. I had to follow up with them. I was told that due to the 2-pot system that was implemented the payout normally takes 30 days to process and I should get the founds within 30 days. It's been over 30 days now, no payout again no one called me to give me any feedback I had to email them, just for them to tell me that the claim is still in progress, and they don't have a timeline to when they going to make payment. made another follow up today "05/02/2025" via their WhatsApp channel only to be told that my banking details were only verified on the 03/02/2025 and they still need to apply for a tax directive mind you this was said also on the on the 20th of January when I did a follow-up. The worse experience ever. Never knew Sanlam was like this. It's my first time dealing with them, but I don't think I Wana even do anything with them in the future as their customer service is horrible. When you phone the call centre you can't get through to anyone, I sat on the line for almost 50mins and was transferred 5 times still with no help. I just hope that my money is paid coz at this point I have no faith in this company. I sent my docs in December, and it is February and no payout received.