SH
Simone H

1 reviews | Active since Sept 2018

04 Sept 2018, 11:06

Horrible sales

So this morning I have received 3 calls from you guys, very clever you called me from 3 different numbers, every time I answer the phone gets put down in my ear. So phoned back and I get 3 option, 1st one is if I have received an unexpected payment, 2nd one if I have any queries regarding existing policies and then I f you want to take out a new policy. I tried all 3 and eventually got through to sales, just goes to show you how eager you are to take peoples money but when it comes to client services, its pretty much non existent. Please train your sales staff better, get to the point when phoning people, hanging up before explaining anything and then phoning from 3 different numbers doing the exact same thing is ridiculous. Its cold calling, not that difficult.

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Replies (1)
Sanlam
Sanlam's reply04 Sept 2018, 11:28
Official

Good day ,

Thank you for informing us about this.

We sincerely apologise for the inconvenience caused. We will be in touch with you by direct email to assist you to resolve the issue.

Regards

Assupol Complaints Team

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