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Prince M
1 reviews | Active since Aug 2021
12 Aug 2021, 09:11
Horrible Provident Fund Claim Process
Sanlam I have been waiting for my provident fund payout for 4 months now and you guys are dragging your feet with my pay out. Yet you diligently collected your payments on time. Your service is atrocious with very little accountability from anyone.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
12 Aug 2021, 09:20 Good day, Prince We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID number in the private field for further investigation. Regards Sanlam Client Relations
Sanlam's reply12 Aug 2021, 09:20
Official
Good day, Prince We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID number in the private field for further investigation. Regards Sanlam Client Relations
Sanlam's replyOfficial
12 Aug 2021, 10:38Thank you for your details, Prince. Your matter was escalated to the responsible team for further handling.
Kind regards
Sanlam Client Relations
Kind regards
Sanlam Client Relations
Sanlam's reply12 Aug 2021, 10:38
Official
Thank you for your details, Prince. Your matter was escalated to the responsible team for further handling.
Kind regards
Sanlam Client Relations
Kind regards
Sanlam Client Relations
PM
Prince M's updateReviewer Update
12 Aug 2021, 10:47Please; I hope this will not turn out to be one of the nightmare turnaround times I get from SANLAM with no one seemingly in control of the situation.
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Prince M's update12 Aug 2021, 10:47
Reviewer Update
Please; I hope this will not turn out to be one of the nightmare turnaround times I get from SANLAM with no one seemingly in control of the situation.
Sanlam's replyOfficial
12 Aug 2021, 11:30Dear Prince
Please allow us some time to investigate further and we will provide you with feedback.
Regards
Sanlam Client Relations
Please allow us some time to investigate further and we will provide you with feedback.
Regards
Sanlam Client Relations
Sanlam's reply12 Aug 2021, 11:30
Official
Dear Prince
Please allow us some time to investigate further and we will provide you with feedback.
Regards
Sanlam Client Relations
Please allow us some time to investigate further and we will provide you with feedback.
Regards
Sanlam Client Relations
PM
Prince M's updateReviewer Update
19 Aug 2021, 11:21Good day Sanlam;
A week later, I still have not received any joy. How difficult would it be to get a close out on this issue?
A week later, I still have not received any joy. How difficult would it be to get a close out on this issue?
PM
Prince M's update19 Aug 2021, 11:21
Reviewer Update
Good day Sanlam;
A week later, I still have not received any joy. How difficult would it be to get a close out on this issue?
A week later, I still have not received any joy. How difficult would it be to get a close out on this issue?
Sanlam's replyOfficial
19 Aug 2021, 11:48Dear Prince
We are following up with the responsible team.
Regards
Sanlam Client Relations
We are following up with the responsible team.
Regards
Sanlam Client Relations
Sanlam's reply19 Aug 2021, 11:48
Official
Dear Prince
We are following up with the responsible team.
Regards
Sanlam Client Relations
We are following up with the responsible team.
Regards
Sanlam Client Relations