Horrible experience with pension claim payout

Worst experience with sanlam ever. A claim with all my docs was sent you them for pension payout on the 16th December. No response was received to let me know if the claim was processed or not. I had to follow up with them. Just for them to tell me that it was processed and payout should be close to end of January. Come end of January, no payout again no one called me to give me any feedback I had to email them, just for them to tell me that the claim was sent to the payments team on the 31st January and payment should reflect within 3-5working days. Shocking coz why was the claim only sent on the 31st when I queried why was it not sent on the day that it was processed. The worse experience ever. Never knew sanlam was like this. It's my first time dealing with them but I don't think I Wana even do anything with them in the future as there customer service is horrible. When you phone the call centre you can't get through to anyone I sat on the line for almost 45mins and was transferred 5 times still with no help. I just hope that my money is paid coz at this point I have no faith in this company. I sent my docs in December and it is February and no payout received.