Horrible

I am extremely frustrated and disappointed with SANLAM and, in particular, their customer care service.

I have been trying to get assistance and a response regarding my complaint for almost three weeks now, and despite repeatedly contacting SANLAM Customer Care, I have received no meaningful response or resolution. My attempts to get help have simply been ignored.

Three weeks is completely unacceptable when a customer is seeking assistance regarding a serious insurance matter. As a customer, I expect communication, accountability, and professional service—not to be ignored.

At this point, I have completely lost confidence in SANLAM and the way they handle their customers and their concerns. The entire experience has left me questioning whether SANLAM can be trusted to properly look after its customers' interests and money.

I am extremely disappointed that I have had to resort to HelloPeter simply to try to get someone to acknowledge my complaint.

SANLAM, I am asking you to take this matter seriously, respond to my complaint, and provide a proper resolution without further delay.

Based on my experience, I would strongly caution others to think carefully before trusting SANLAM with their insurance needs. This has been an extremely frustrating and unacceptable experience.

I am yet to proceed to the Ombudsman