1 reviews | Active since Jan 2020
Horrible delayed service! Still NO PAYMENT receieved 6 months later!
Sanlam Gap Cover is rediculous! We had to pay from our pockets for extra charges when removing my widom teeth in theatre, and Sanlam Gap Cover said they would reimburse us in full, we sent through all of the necessary documentation they requested and filled out all the forms in December 2019 to be processed! Today, nearly 6 MONTHS later, we have still not received this!!! Everytime we call in every single consultant tells us that the system is showing the payment is being processed and they tell us they will check and get back to us in 3 days, and EVERY SINGLE TIME the staff is completely rediculous and unreliable and NEVER get back to us! This is a horrible Gap Cover and we cannot wait to cancel and move our business as well as friends to other more reliable providers along with allll the other products we have with Sanlam! Really disappointed in this service!
We are sorry to hear of your experience. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We are sorry to hear of your experience. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Thank you to the consultant that got back to me immediately and rectified the entire issue, we received the money that was owing to us today.
Much appreciated for the speedy response to my query on Hello Peter, and an extra thank you to the consultant for being the first to finally handle our account and deliver on what was stated.
Kind Regards
Jaslyn Sunder
Thank you to the consultant that got back to me immediately and rectified the entire issue, we received the money that was owing to us today.
Much appreciated for the speedy response to my query on Hello Peter, and an extra thank you to the consultant for being the first to finally handle our account and deliver on what was stated.
Kind Regards
Jaslyn Sunder
We are glad to hear that your matter was taken care of. And we would like to thank you for taking the time to post such a wonderful review. We will definitely pass on your excellent feedback.
We hope you have a wonderful day further.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of. And we would like to thank you for taking the time to post such a wonderful review. We will definitely pass on your excellent feedback.
We hope you have a wonderful day further.
Kind regards,
Sanlam Client Relations