Horrible customer service and high level of incompetency

Assupol is by far the worst as far as their customer service is concerned. We launched a claim on the 14.01.2021 and there was 4 beneficiaries on the life cover. Only 1 beneficiary was paid. The other 3 we have been chasing for payment since. Last week Saturday I called assupol and the lady I spoke to said the payment is being processed and we will get it on Monday 25th.....that never happened. I then called them again and I spoke to someone else and then they said they will send a message to claims department to find out why the money had not been released to the other 3 parties. I called again and I was told by a guy called Nhlakanipho Mkhize I believe his name was that the query has been put through to claims and he was so rude and spoke over me. I asked him for the turn around time for the claims department to get back to me and he said there isn't one. For a company so big not to have a highlighted turnaround time is shocking. Today I spoke to a lady who then told us that the 3 people don't have the paperwork there is only paper work for 1 person....that was new to us because the whole week we were told something completely different. She then put us on hold and then next thing another lady called Boitumelo answered. We were shocked because we had to explain the story all over again. Again. She could see something completely different on her screen. Please listen to all call recordings because you say the calls are recorded. This issue has nothing to do with the branches because 1 of us used the pinetown branch and still not paid. This had been the worst experience and it has made our lives very difficult