Horrible customer service and delayed funds

called sanlam again on the 7th of august no response. Last year before I turned 18 we filled in several forms so that the trust funds are deposited into my granny's account. She is our guardian. All went well. This year sanlam did not pay my funds on 21 July 2025. No requests were made by sanlam regarding filling out forms for the funds to be paid to my account. Yesterday I received an email to this effect. Now I am 19 years. Suddenly sanlam decides that the funds be paid to me directly. I had to borrow money to pay my varsity fees and to pay the optometrist for my lens. This is very disappointing. The funds have not been paid in as yet. This request in the email is a cover up for their carelessness. On the same day thursday, I sent all of the vital information Sanlam had asked for. I sent countless documents. On friday the 8th they finally called back to ask for the SAME information i had just sent via email. Asking the same questions - I still answered everything and gave the lady all details. Today Monday 11 Aug SANLAM only rep**** now saying they will escalate the issue to the trust department. It has been over month an they are still making issues and delaying my funds for my BASIC NEEDS.