Horrible customer service,

I made an enquiry that I want to withdraw my Pension funds, every time I ask about it I am told that my query has been sent to the relevant department I should check after 5 days on progress, there's no communication on the progress or what so ever, It has been over a month getting the same answer, I have even wrote a complain there was no acknowledgement that it was received, This is a horrible service provider all I want it for them to withdraw all my funds, I am moving to another provider.