Horrible Customer Service

<p>I called Sanlam Cape Town Head Office on Wednesday 13/07/2016 to find out how I can arrange payment as I had lost my job. The lady (Thandekazi) I spoke to tells me "You have to pay you premiums to enjoy your benefits" and I advise her I am well aware of that hence I am calling to find out my options as I will not be able to do that until I have my next job. She then goes on to cite my reference number for my debit order that did not go through in June. And I tell her, again ,I know that cause I have no job now I need to know moving forward how I can make arrangements. At this point she is a bit rattled as the tone of her voice changes. I ask her to send me the recording as clearly we havng different conversations. She tells me to "please hold", young lady does not say why I am holding and where she is going . Comes back after 3 minutes and tells me, her and her manager have decided that I need to send my email requesting the call. I tell her I have you on the line with me. Why cant you log it. She goes on about procedure and I get annoyed as this young lady has no clue what she is talking about and I ask her to tell her manager to call me back. Her manager (Rene) calls me back and I tell her what happens and she says that they do not give out recordings to customers. At this point I am pulling my hair as I would have sent an email for no reason asking for this phone call. However she does promise to get back to me the next day.</p>