BS
Boitumelo S
1 reviews | Active since Sept 2025
14 Oct 2025, 06:57
Horrible Customer service
Assupol is the pits, going through people's reviews is heart breaking to say the least and all they can say is a generic response that doesn't provide a resolution. in March 2024 my dad passed away and in May 2024 we submitted a claim an investigator got in touch and visited our house asking questions which was cool, a month later I called him and asked why we haven't heard anything then he said he doesn't work for assupol he is a resource from a third party, he then said if I want to follow up I should contact assupol directly. Little did I know that this would be a one sided conversation, I've called numerous times since then and sent dozens of emails with no reply. Am not sure why no one is ensuring clients are prioritised, how is it okay that emails are being sent and no one is assigned to work on the mail box, its now October 2025 and the claim is still not paid.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
14 Oct 2025, 07:13Good day Boitumelo, your review was received and will be attended to. Our response will be set to your direct email. Assupol Complaints Manager
Sanlam's reply14 Oct 2025, 07:13
Official
Good day Boitumelo, your review was received and will be attended to. Our response will be set to your direct email. Assupol Complaints Manager
BS
Boitumelo S's updateReviewer Update
30 Oct 2025, 21:57I’ve since been contacted by Assupol with a lame explanation that the individual who worked on my claim had resigned (remember i made the submission 2024 ) thats why there was no communication. The matter is still pending and the wait continues.
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Boitumelo S's update30 Oct 2025, 21:57
Reviewer Update
I’ve since been contacted by Assupol with a lame explanation that the individual who worked on my claim had resigned (remember i made the submission 2024 ) thats why there was no communication. The matter is still pending and the wait continues.
Sanlam's replyOfficial
31 Oct 2025, 07:12Dear Boitumelo, thank you for your patience. My apology for any frustration caused. The medical information at hand has been sent for review. Claims team will provide us with an update as soon as possible.
Sanlam's reply31 Oct 2025, 07:12
Official
Dear Boitumelo, thank you for your patience. My apology for any frustration caused. The medical information at hand has been sent for review. Claims team will provide us with an update as soon as possible.
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Boitumelo S's updateReviewer Update
10 Feb 2026, 15:48Still no feedback received, the investigator assigned to my case has concluded and submitted his report yet Assupol has not said anything. My dad’s house is going on Auction and there is nothing we can do about it since the money at Assupol is still not paid even though the claim was submitted over a year ago.
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Boitumelo S's update10 Feb 2026, 15:48
Reviewer Update
Still no feedback received, the investigator assigned to my case has concluded and submitted his report yet Assupol has not said anything. My dad’s house is going on Auction and there is nothing we can do about it since the money at Assupol is still not paid even though the claim was submitted over a year ago.
Sanlam's replyOfficial
10 Feb 2026, 16:00Our claims team will be in contact as soon as possible to discuss the outcome of the claim.
Sanlam's reply10 Feb 2026, 16:00
Official
Our claims team will be in contact as soon as possible to discuss the outcome of the claim.
BS
Boitumelo S's updateReviewer Update
24 Feb 2026, 10:36Issue still not resolved, someone called only to tell me they will give me a call last week and nothing was said ever since. Assupol does not take clients seriously nor do they care even after mentioning that our home is going to be auctioned.
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Boitumelo S's update24 Feb 2026, 10:36
Reviewer Update
Issue still not resolved, someone called only to tell me they will give me a call last week and nothing was said ever since. Assupol does not take clients seriously nor do they care even after mentioning that our home is going to be auctioned.
Sanlam's replyOfficial
24 Feb 2026, 10:41We will follow up with our claims management team and provide a response to your direct e-mail.
Sanlam's reply24 Feb 2026, 10:41
Official
We will follow up with our claims management team and provide a response to your direct e-mail.
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Boitumelo S's updateReviewer Update
19 May 2026, 12:23Months later not a word truly unbelievable, guess will have to involve the ombudsman.
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Boitumelo S's update19 May 2026, 12:23
Reviewer Update
Months later not a word truly unbelievable, guess will have to involve the ombudsman.
Sanlam's replyOfficial
19 May 2026, 12:51Good day Boitumelo
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply19 May 2026, 12:51
Official
Good day Boitumelo
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
21 May 2026, 14:15Good day Boitumelo
This is to confirm that you were contacted.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply21 May 2026, 14:15
Official
Good day Boitumelo
This is to confirm that you were contacted.
Regards
Sanlam Client Care
Sanlam Client Care