Horrible Customer experience

<p>I called Assupol life on the 6th of June, to find out why my account has not been debited. I was informed that my policy had lapsed and that the last payment that was received was in February. However when I went through my statement I noticed that on the 20th of April my account was debited with R201.00 I was then informed that they will reactivate my policy and it will go through on the 20th of June. Today I called, only to be informed that the policy is still inactive, and in stead there is a new one I app**** for on the 6th of June. My questions to them was where are the policy documents that I have signed to show that I requested a new policy, or where is the policy documents why did I not recieve them to date. I spoke to a consultant by the name of Sibusiso who said he will investigate the matter for me, and provide me with feedback no later than 28th COB. An hour later I get a call from Benedict who says he was helping me on the 6th. However he has no idea what is going on with my policy. So if they dont know anything who is supposed to know? Debit orders not going through and to date I dont know what is going on. </p>