VN
Vanessa N
1 reviews | Active since Dec 2014
28 Jul 2020, 17:02
Horrible company
Horrible company. I had just received news that my brother is late, I called Assupol to log a claim, I was holding for an hour without any help. I decided to call their sales department which they answer after just 1 ring. The guy from sales transferred me to the claims department which I was holding for almost 30 minutes. I've just lost a loved one, I need to start with the funeral but I can't get hold of these people, I don't know what else to do. I'm so heartbroken, all I need is HELP
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
28 Jul 2020, 18:15Dear Vanessa, I am so sorry to hear about the passing of your brother. My sincerest condolences to you and your family during this difficult time. I will urgently look into this matter and e-mail you directly to assist further. Kind regards, Assupol Complaints Manager.
Sanlam's reply28 Jul 2020, 18:15
Official
Dear Vanessa, I am so sorry to hear about the passing of your brother. My sincerest condolences to you and your family during this difficult time. I will urgently look into this matter and e-mail you directly to assist further. Kind regards, Assupol Complaints Manager.
Sanlam's replyOfficial
30 Jul 2020, 09:46Dear Vanessa, I refer to my e-mail to you of 28 July. Please let me know if you need any assistance in completing and returning the required claim documents to us. Regards, Assupol Complaints Manager
Sanlam's reply30 Jul 2020, 09:46
Official
Dear Vanessa, I refer to my e-mail to you of 28 July. Please let me know if you need any assistance in completing and returning the required claim documents to us. Regards, Assupol Complaints Manager