MSLR
Mr S Le Roux

1 reviews | Active since Nov 2017

29 Nov 2024, 17:35

Horrible Company

I honestly don't think they even deserve one star.

I have been waiting 90days for my Provident Fund. Both my previous employer as well as Sanlam has been really disappointing to say the least. I have been sent from pillar to post and absolutely no1 can give me proper feedback. They say my employers gave me the wrong documents to signed but nobody is sending the correct documents. Then my HR tells me an agent of Sanlam will be Handling the case. But no communication, making empty promises. I used the WhatsApp channel they don't respond. Automated response giving the operating times

I'm so frustrated and tired of having to be the one following up but nothings is Happening.

To apply for a job at Sanlam you must have all this qualifications and experience but they are worst than Eskom. Your service is Pathetic really.

Please have this matter resolved asap!!!!!!!!!!!!!!!

0
Replies (4)
Sanlam
Sanlam's reply29 Nov 2024, 18:10
Official
Good day Mr S Le Roux

We apologise for your bad service experience.  Please send us a private message with either your ID or member number so that we assist you regarding your complaint.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply30 Nov 2024, 07:27
Official
Good day Mr Le Roux
 
Thank you for providing us with the information. 
 
We have escalated the matter to Sanlam Corporate for assistance. 
 
Regards
Sanlam Client Care
MSLR
Mr S Le Roux's update02 Dec 2024, 14:52
Reviewer Update
So since I've provided my details no1 has contacted me or sent me an email. I called Pauline Jooste on Both her cell and landline , no answer. I call your contact centre I waited 6min for someone to answer. I tried your WhatsApp nr nothing. Can you please payout my money and I would like to be compensated for this whole inconvenience which is not my fault.

Soon you guys are closing and then what's gonna happen?

You guys are horrible people really. To mess people around
Sanlam
Sanlam's reply03 Dec 2024, 11:41
Official
Good day Mr Le Roux

We are following up with Sanlam Corporate.
 
Regards
Sanlam Client Care