US
Unam S

1 reviews | Active since Jun 2017

29 Aug 2017, 12:50

HORRIBLE CLIENT SERVICE!!!

I am grieving my mother thinking that myself and my sibling will have a piece of mind for my mothers funeral cover who had policies with them. We went to claim and they told us the policy has lapsed but there is still a surrender value showing on the system. They tell us inconsistent stories! I am very unhappy and they are making their system problems mine!!!

0
Replies (3)
Sanlam
Sanlam's reply29 Aug 2017, 13:17
Official

Good day

We are sorry to learn of you loss, please accept our condolences .We will contact you shortly to obtain the Sanlam policy number or claim number. Upon receipt thereof this matter will be investigated.

Kind Regards

Client relations

Best regards,

Sanlam
Sanlam's reply29 Aug 2017, 13:22
Official

Good day

We could not get hold of you telephonically . We have sent you an email, please check and respond with the requirements. Upon receipt thereof we will attend to your complaint.

Thank you and Regards,

Client Relations

Best regards,

Sanlam
Sanlam's reply04 Sept 2017, 09:41
Official

Good day

We have been informed that our representative from Sanlam Sky could not get hold of you telephonically. She confirmed that an email was sent to you.

Thank you and Regards,

Client Relations

Best regards,